Kudos to Northstar

Kudos to Northstar

Thank you for making my little girl's 4th birthday extra special on the ski mountain this past Friday. 

From the moment we were in the Big Springs line until our last run, the good people who work at Northstar made my daughters awesome day "over the top" special. Here are some examples from our ski day…

We went to pick up her season pass and the person who helped us noticed it was her birthday and made a big deal about it and gave her a little gift and a granola bar. 

Every time we got on a lift, the pass scanner would sing a little birthday jingle and the staff would collectively wish her a happy birthday. 

On our way up the Big Springs gondola, a Northstar employee joined us for our ride up the mountain. She talked about skiing with my daughter the whole ride, and then at the end gave her a gift of Northstar chapstick, which she was thrilled about. 

We made our way over to the Big Easy where I had some anxiety about riding the big chairlift with a little girl because it is a new thing for us. Again, an awesome experience all around. We get our passes scanned, the birthday song plays, and all of the Northstar employees working at the lift all wish my daughter a happy birthday and make a huge deal out of it. She now feels like she is the most important person on the planet, which makes mom happy too. 

On top of that the people working the lift made sure she got on and off the lift safely and were extremely aware and helpful when needed. Again, happy mom. 

Next time we ride on the Big Easy lift, one of the people working there runs out to us to give my daughter a special treat (little marshmallows) to eat on the lift for her birthday. Another unexpected gift. Awesome. I couldn't have scripted it better.

This genuinely kind treatment went on for the entire 3 hours we spent on the mountain and I was blown away. The ski conditions were great for us and I couldn't believe how nice and thoughtful and positive everyone at Northstar was. 

Good job Vail and Northstar, you truly have set yourselves apart from everyone else in the resort industry. 

Katie Tyler

Realtor®

BRE 01442453

c 530 277 1012 

Northstar California's New GM

Northstar California's New General Manager

Beth Howard 

Northstar California is now up and running for the 2014/2015 season and  Mother Nature is starting to snow it’s winter white color.  This year, as Bill Rock steps out of his role as Senior Vice President and Chief Operating Officer for Vail Resort’s three resorts in Lake Tahoe and moves onto Vail Resort’s new addition, Park City Mountain Resort and Canyons in Park City, Utah, we have a new face to turn to here at Northstar, Beth Howard.  Howard is now entering into her 30th year with Vial Resorts.  Her journey all started back in 1985 as a college intern at Beaver Creek chopping vegetables.  Many shifts, changes, positions and experiences have lead her to Northstar where she will be overseeing everything from mountain operations to village activities. 

Howard’s main focus for this year is to elevate guests experience.  This is everything from parking, off hill activities, grooming, lifts, food, lodging, service and everything that contributes the guests day at the resort.   

Building on the fun tradition of s’mores time every day at 3:30pm in the village where hot complementary s’mores are passed around , this year Northstar wis going to start an on mountain tradition called Toast.  Every day at 2pm (starting December 19) a commemorative toast of bubbly will be held on the East Ridge around a fire pit surrounded by adirondack chairs and warm blankets.  A little something so write home about.  

With Northstar California rated #8 this year by Ski Magazine for service and #24 overall in the West, Howard sees the advantage of building upon the solid foundation Northsar has built thus far as they are known for the elevated service and luxury lifestyle.

Pray for snow and we look forward to seeing you here this season to experience for yourself some of the new and exciting traditions that are starting here at Northstar California.  

For the full interview from the Sierra Sun with Beth Howard click here.

Katie Tyler

Realtor®

BRE 01442453

c 530 277 1012